General Frequently Asked Questions
Find answers to common questions about our products and services.
Phantom Screens are retractable screens that provide insect protection, solar shading, and privacy for windows, doors, and outdoor spaces. They are custom-made and offer various options for design and functionality.
Markilux Awnings are high-quality retractable awnings that provide shade and protection from the sun. They are available in a wide range of designs, fabrics, and sizes, and can be customized to suit different outdoor spaces.
Renson Pergolas are innovative outdoor structures that offer adjustable sun protection and ventilation. They are designed to create comfortable outdoor living spaces and can be customized with various accessories and options.
The installation process typically takes a few hours to a full day, depending on the complexity of the project. Our trained installation teams ensure efficient and professional installation.
Our products are designed for low maintenance. Regular cleaning and inspection are recommended to ensure optimal performance. Specific care instructions are provided with each product.
Installation - Frequently Asked Questions
Find answers to commonly asked questions about our installation process, timeline, and client preparations.
Our installation process begins with a consultation to assess your needs and determine the best solution for your space. Once the design is finalized, our trained installation team will schedule a convenient time for installation. The process typically takes X days, depending on the complexity of the project.
Before installation, we recommend clearing the area where the product will be installed and removing any obstacles that may hinder the process. Our team will provide specific instructions based on the product and your unique requirements.
Yes, we offer customization options to ensure the installation meets your specific needs and preferences. Our team will work closely with you to create a personalized solution that complements your space.
Regular maintenance is recommended to keep your installation in optimal condition. We will provide you with cleaning tips and instructions to ensure longevity and performance. Additionally, our products come with warranty coverage for added peace of mind.
The length of the warranty varies depending on the product. Our team will provide you with detailed information regarding warranty coverage for your specific installation.
Maintenance - Frequently Asked Questions
Learn how to properly maintain and care for your Shade & Screen Solutions products. Find out more about our warranty coverage.
To clean your Phantom Screen, use a mild soap and water solution. Gently scrub the screen with a soft brush or sponge. Avoid using abrasive cleaners or materials that may damage the screen's surface. Rinse thoroughly and allow the screen to air dry.
Markilux Awnings come with a comprehensive warranty that covers manufacturing defects and material failures. The specific warranty terms may vary depending on the model and options chosen. Please contact us for more information.
We recommend cleaning your Renson Pergola at least twice a year, or more frequently if needed. Use a mild detergent and water solution to remove dirt and debris. Rinse thoroughly and allow it to air dry before retracting or closing the pergola.
Our warranty covers manufacturing defects and material failures for the specified period. It does not cover damage caused by improper installation, misuse, or normal wear and tear. For more details, please refer to our warranty documentation.
To request warranty service, please contact our customer service team. Provide your purchase information and a detailed description of the issue. Our team will guide you through the process and assist with any necessary repairs or replacements.
Consultation - Frequently Asked Questions
Find answers to common questions about our products and services.
Booking a consultation is easy. Simply fill out our contact form or give us a call. Our team will schedule a convenient time for the consultation.
During a consultation, our experts will discuss your needs, assess your space, and provide personalized recommendations for our products and services.
Yes, we offer customization options for our Phantom Screens, Markilux Awnings, and Renson Pergolas. Our team will work with you to create the perfect solution for your space.
The installation process varies depending on the project complexity. Our team will provide you with a timeline during the consultation.
Our team will guide you on any necessary preparations prior to installation. This may include clearing the area and ensuring access for our installation team.
Smart Home Integration -
Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
Phantom Screens are retractable screens that provide insect protection, solar shading, and enhanced privacy for windows, doors, and large openings. They are custom-made to fit your specific needs and can be seamlessly integrated into your home or business.
Markilux Awnings are high-quality retractable awnings that offer shade and protection from the sun. They are available in various designs, sizes, and colors, allowing you to create a comfortable outdoor space that suits your style and needs.
Renson Pergolas are innovative outdoor living solutions that provide shade, ventilation, and protection from the elements. They are customizable and can be equipped with various features such as adjustable louvers, LED lighting, and heating systems.
Our professional installation team will handle the entire process for you. They will assess your space, take precise measurements, and ensure that the products are installed correctly and securely. The timeline for installation will depend on the complexity of the project.
Prior to installation, it is important to clear the area where the products will be installed. This includes removing any furniture, decorations, or obstacles that may hinder the installation process. Our team will provide specific instructions based on your project.
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