‍Shade & Screen Solutions of Kentucky & Shade & Screen Solutions of Tennessee ("Shade & Screen Solutions," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit www.shadeandscreensolutions.com (the "Site") or contact us, how we use it, and the choices you have.

‍

Information We Collect

Information you give us. When you fill out our contact form, request a quote, call, or email us, we collect the details you provide. This may include your name, email address, phone number, property address, and information about your project.

‍

Information collected automatically. When you browse the Site, we and our service providers may automatically collect basic technical information. This includes your IP address, browser and device type, the pages you view, the date and time of your visit, and the website that referred you. We collect this through cookies and similar technologies.

‍

How We Use Your Information

We use the information we collect to:

• Respond to your questions and quote requests
• Schedule consultations, site visits, installations, and service calls
• Provide customer support, maintenance, and warranty service
• Send you information you've asked for about our products and services
• Understand how visitors use the Site so we can improve it
• Protect the Site against fraud, spam, and misuse
• Meet our legal obligations

How We Share Your Information

We do not sell your personal information. We share it only in these situations:

• Service providers. We use trusted companies to host the Site, process form submissions, send email, and measure Site traffic. They may only use your information to provide services to us.
• Manufacturers and suppliers. When needed to order, register, or service a product you've purchased, we may share relevant details with the manufacturer, such as for a warranty registration.
• Legal reasons. We may disclose information if required by law, or to protect the rights, property, or safety of our company, our customers, or others.
• Business transfers. If our business is sold or merged, customer information may be transferred as part of that transaction.

Cookies and Analytics

Cookies are small files stored on your device that help websites work and remember information about your visit. We use Umami & Google Tag Manager to understand how visitors find and use the Site. These tools may use cookies to collect information about your visits over time.

You can set your browser to refuse or delete cookies. Some parts of the Site may not work properly if you do. Google offers an opt-out tool for Google Analytics at tools.google.com/dlpage/gaoptout.

‍

How Long We Keep Information

We keep your information only as long as we need it for the purposes described in this policy. For customers, this includes the length of any product warranty and the time required for our tax, accounting, and legal records.

‍

How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmitting or storing data is completely secure, so we cannot guarantee absolute security.

‍

Your Choices

You may ask us to access, correct, or delete the personal information we hold about you. You can also ask us to stop sending you marketing emails at any time, or use the unsubscribe link in any marketing email we send. To make a request, contact us using the details below. We may need to verify your identity before responding. Depending on where you live, you may have additional rights under state law, and we will honor them as required.

‍

Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.

‍

Links to Other Websites

The Site links to other websites, including those of the manufacturers whose products we install. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

‍

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date above.

‍

Contact Us

If you have questions about this Privacy Policy or want to make a request about your information, contact us:

‍

Tennessee Office
740C Conference Drive, Goodlettsville, TN 37072
(615) 649-9504

Kentucky Office
4786 Bristow Road, Bowling Green, KY 42103
(270) 904-9969

‍